Refund Policy
If the number of study hours has not been completed in a certain month you must arrange these missed classes ASAP with your teacher to make them up on any suitable day with your as well as your teacher’s schedule. In case it is not possible, you shall have a refund for the due classes.
Make-up Classes
– In case of canceling or rescheduling a class, there shall be prior notice at least 1 _ 2 Hours before the class time to be entitled to a make-up class maximum twice monthly except for an emergency..
– If a student plans to take a holiday, then shall inform the teacher or us on Whatsapp .
– If a student misses a class without prior notice to the teacher at least 1 _ 2 Hours before class time, no make-up classes will be reschedules except for an emergency.
– If a tutor cancels a class due to an emergency, he shall inform the student; and the class will be rescheduled for another day.
Number of Monthly Classes/Hours
The number of Monthly Classes/Hours will be agreed upon when joining the Academy. If you wish to increase or decrease the number of classes, please inform your teacher or us .
* Please note that the teacher will inform you of the cancellation of any extra classes which will be more than the number of agreed required classes.
* Example: If it has been agreed upon 4 classes per month on Saturdays, sometimes it happens to be 5 Saturdays in a month. In that case, the 5th class will be cancelled, as the payment is done according to monthly hours, or rescheduled as make-up classes for any missed classes.
Public Holidays
According to the Islamic Calendar, Muslims Have two main holidays:-
1- Eid Al-Fitr (3 Days).
2- Eid Al-Adha (4 Days).
No Make-up Classes for Eid Holiday will entitled to.
Quarterly Progress Report
Parents will receive a quarterly report at the end of each 3 months for students less than 16 years. This will allow parents to review the progress of their kids..
Male/Female Students
Male students under 12 can be taught by male or female teacher according to the parent’s request.
Female students under 12 can be taught by male or female teacher according to the parent’s request.
Evaluation & Feedback
In order to improve our service, we ask our students for feedback after studying for a while in the academy. Your feedbacks will help us in improving the student experience and optimizing our services.
Learning Environment
We ensure that our students have a healthy learning environment. Tutors are helpful and available to students for 24 hours a day. Students can enjoy their learning in a cooperative and relaxed environment.
Quality Control
The quality of learning is monitored closely through various procedures such as measuring attendance discipline, regular teacher training, student feedback, and regular examinations.
Rating and Feedback
Our Support department will email you after a few lessons to ask for your feedback. Please let them know if you have any concerns, enquiries or complaints. Your feedback helps us to improve our service. We highly appreciate it.
Teachers Punctuality
If a teacher is late for the class, the student should email the teacher and inform her/him that they are online.
If the teacher is often late or misses classes, kindly email Info@mishkahacademy.com ASAP.
Studying only with the Academy
Tutors are not allowed to arrange classes with students outside the Academy.
Students may take additional courses or make-up classes only with the Academy.
Dress Code
Students should ensure that their outfits are modest and suitable for the Holy Quran Classes.
Confidentiality
Student privacy is our responsibility and we trust that student’s personal information is kept confidential between student and Tutor.